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How can I contact Unity?

Symptoms:

  • I need to speak to the Unity Customer Service team for some help or advice.
  • I would like to contact the Unity Sales team to discuss offline purchases.
  • I want to know how I can get in touch with Unity. 

Cause:

You may need some advice or assistance from Unity to answer a question or help you with a problem you have. The Unity Customer Service team can help with licensing, account/Organization, Asset Store and other non-technical issues.

It could be that you need to speak to our Sales Team to discuss a potential purchase for your business and need some information to guide you.

Resolution:

To raise a ticket with Unity Customer Service, please submit a request via this web form.
On this page, you can also start a live chat session by clicking the box in the bottom left-hand corner of your screen. This will connect you with an available member of the Customer Service Team.

To contact the Unity Sales Team, submit your questions via the contact form

Please ensure to provide any information that may be relevant, so our teams can assist you in the most efficient way.

More information:

Support options and Services

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16 Comments

  • 1
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    yasin sharif

    i always liked your games and now i am here!!!

     

  • 0
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    Rory

    Hi Yasin, 

    Thank you for your comment. Glad to have you on board. 

    Good luck with your Unity projects. 

  • 0
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    omar messied

    instalé la aplicacion en mi pc y cuando entre para crear un proyecto y le doy a a new no me deja y me pone no editor installed 

  • 0
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    Unity AJ_KR

    Hi Omar, 

    Thanks for your comment.

    Sorry to hear that you have an issue with Unity editor installation.  

    Please send your request in details to support@unity3d.com and we will try our best to assist you. 

  • 0
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    Yahia Gaber

    When i am downloading unity from unity hub and select every thing i need it tells me that there isn't enough space although i have more than enough space

  • 0
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    Fabian Jose Torres Hernandes

    Tengo un problema, y es que al iniciar sesión en Unity, coloco todos mis datos y me dice que el email o la contraseña están mal. Por favor ayuda 

  • 0
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    Derek

    Hello Yahia. 

    Derek from Unity Customer Service here. Thanks for reaching out to us. 

    When downloading Unity, if you are receiving a message telling you there's not enough space on your machine this is likely to do with an issue local to your machine/network. 

    If you are certain there is enough space, I recommend trying some of the suggestions posted here.

    If you are still experiencing issues with this, please feel free to reach out to support@unity3d.com 

    Or you can submit a bug report via the Hub. This will open a dialog with the Hub Devs. 

    1. Open Unity Hub
    2. Click the account account icon in the top right.
    3. Select Report a bug. 

    Please make sure you also experience the error first, then provide the hub log file. 

    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs

    Mac: ~/Library/Application Support/UnityHub/logs

    Linux: ~/.config/UnityHub/logs

    I hope this information helps. All the best

  • 0
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    Derek

    Hi Fabian. 

    Thanks for reaching out to us.

    I've created a ticket for you to look into your accounts log in issue. I will be in touch shortly.

    Thanks.

  • 0
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    calin

    Hi,

    My plus membership got renewed automatically to a month by month. I want it to have it a full year prepaid so I can save some money. Is it possible to get a full year including the month I have already started at the same price as of a full year?

     

    Thanks.

    Calin

  • 0
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    JAGOBD Official

    yes

  • 0
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    Rory

    Hi Calin,

    Thanks for contacting us. 

    I can see that you have a ticket #826536 with us and my colleague Link is already assisting you. Can you please review the ticket number?

    Thanks in advance.

  • 0
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    Zheka_17

    Can you please help? I have a problem: when I downloaded UnitySetup-iOS-Support-for-Editor-2019.3.9f1 to play my game on the iPhone, I can`t install the software, Apple said that I should contact you. Can you help?

  • 0
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    Unity AJ_KR

    Hi Zheka_17

    Thanks for your comment on it. 

    Can you send your request to support@unity3d.com with more details ? so that we can assist you further. By the way, I'd like to double confirm that you developed your own game and trying to build it via IOS module? 

    If you have an issue with IOS module installation via Unity hub, you can try to install it from build settings in the Unity editor like the attached screenshot file. 

     

     

  • 0
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    Brauer College Unity

    Unity guys,

    I've lodged a job about an urgent licence issue but haven't had a response yet. Any chance you can follow up REQUEST #841260?

    Cheers...

  • 0
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    Unity AJ_KR

    Hi Brauser college,

    Thanks for the comment and apologies for the delayed response! We have had a high volume of support tickets recently.

    Let me look into your ticket : #841260 and get back to you soon.

  • 0
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    Plan Marketing

    I'm trying to contact sales about Unity Plus renewal but nobody answers and the ticket link on the contact form email response is broken! Can anyone help me?

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