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How can I order Assets by Asset Store Credits?

Symptoms:

  • I have purchased Asset Store Credit from the Unity Sales team and I would like to know how to use it.
  • I need to buy an Asset and I don’t know how to request the purchase.

Causes:

Once Asset Store Credits are purchased, your Organization members can request an order for any Asset they need. If you are a user of the Organization, you can request to buy the Assets with the credits.

Resolution:

I am a member of the Organization and want to request an Asset purchase.

  1. Go to the Asset page you want to purchase.
  2. Click the arrow icon next to ‘Add to cart’ to reveal a dropdown menu.AS_Credit_1.png
  3. Click ‘Request Approval’.
  4. Select the Organization you want the Asset attached to.AS_credit_2.png
  5. Write the business reason for the request (optional).
  6. Click ‘Request Approval’.

I am a member of the Organization and I want to request the purchase of multiple Assets.

  1. Add the Assets to your cart as normal.
  2. Click the shopping cart icon at the top of the screen.
  3. Click the arrow icon next to ‘Proceed to Checkout’ located on the right-hand side, to reveal the dropdown menu. And click ‘Submit for approval’AS_Credit_3.png
  4. Select the Organization you want the Asset attached to.
  5. Write the business reason for the request (optional).
  6. Click ‘Request Approval’.

After the above steps are completed, an approval request will be sent to the Owner via email and you will be redirected to the order history/order requests page. This is where all requests are reviewed and cancelled if necessary.

You will be notified via email once the request has been approved or rejected. If the request is approved, the requested Assets will appear under the ‘My Assets’ section on your account.AS_Credit_4.png

More information:

Purchase requests expire after 3 days. If your request expires, you can request the same Asset again.

If you are the Owner of an Organization and want to know how to approve/decline an order request, please go here.

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