How do I add/modify/remove my credit card information?

New users

If you are a new customer, Unity Live Help requires you to add your billing information when you submit your first request. 


Click Add Billing Info to add your payment details.


Add your personal information and click Save to proceed. Unity Live Help uses this address to generate invoice receipts.


Please note that Unity makes a $1 USD pre-authorization charge to ensure that the payment method you provide is valid, and then automatically refunds this amount back to you.

Add your preferred payment method and click Add payment method. Unity Live Help can then connect you with experts.

Existing users

To change or remove a payment method, go to your user account and select Billing Info from the left navigation menu. From here you can add, modify or delete payment methods.  

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  • 0
    Yosun Chang

    Okay, have been spending the last hour trying to figure out why I've been charged foreign transaction fees for using PayPal with Unity Pro and asset store purchases... 

    After removing all of my payment, it now shows no payment onfile with no way to add additional payment

    Also Billing Info no longer shows on the left menu?

  • -1
    Ian Johnstone

    Hi Yosun, I had the same problem until I added a seat to my organization, for myself (under NEW at the top left).  After I did that, I selected my account, and was able to delete my payment methods.  Then when I went to make a payment, I could add a new payment method. 

    I know this not exactly the solution for you, but I noticed that you have no seats defined for your organization, try creating that first to see if you have more access.


  • 0
    Unity AJ_KR

    Hi Yosun,

    I'm sorry to hear that you are getting foreign transaction fees. Since this company was founded in Denmark, our finance team process purchases there. The transaction fees depend on where you bank is located and what type of charges they have in place for transactions processed in another country. Unfortunately, we have no control over this but we are actively working with our payment service to find out solutions to remove this charge for our US customers. 

    Let me know if you have any other question or further problem. 

    Edited by Unity AJ_KR
  • 1
    The Strix

    And how do i remove my credit card? I clicked in the Billing Info at the left navigation menu, and there is no button or anyway to remove my credit card at all

  • 0
    Unity AJ_KR

    Hi Strix, 

    Thanks for the comment, 

    Can you click 'Payment Method' via your default organization at online dashboard?

    After then, please remove the registered payment method.

    If you cannot delete your credit card information attached to Unity Live Help  can you reach out to us via ?  If it is default payment instrument, which cannot be deleted, then our team will be able to assist you accordingly. 

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