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How do I manage my notifications and accept requests in Unity Live Help?

Managing notifications and accepting requests

In this article we’ll cover how you can manage your notifications as well as the two different types of requests and how to accept them.

 

Managing your notifications

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By default, experts receive email and web notification for any new requests which match up with their skills. We recommend you enable desktop notifications to ensure you don’t miss these requests. To enable desktop notifications, click enable desktop notifications in the top banner.

 

Accepting requests

In your Expert portal, under the tab Available Requests, you can view all of the open requests which you can take. The two types of requests on the platform you can take are Instant Requests and Scheduled Requests.

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Instant Requests

To accept an instant request, follow the steps listed below.

  • In your Expert portal, go to Available Requests.
  • Click on a request tagged Instant (in red).
  • Expand the request and review the problem as described by the customer, including the description, tags they’ve listed, and version of Unity.
  • If you are confident that you can help solve their problem, click Accept on the request. Unity Live Help immediately pushes you to a virtual workspace to help that customer.

Scheduled Requests

To accept a scheduled request, follow the steps listed below.

  • In your Expert portal, go to Available Requests.
  • Click on a request tagged Scheduled (in orange).
  • Expand the request and review the problem as described by the customer, including the description, tags they’ve listed, and version of Unity.
  • If you are confident that you can help solve their problem, click Select Meeting Time and choose a time to speak with the customer about their problem.

Navigate to the Upcoming Sessions to see all Scheduled Requests that you have accepted.

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