Follow

How do I get notified of new client requests?

By default, all online experts receive email and web notification for any new inbound requests with match up with their skills.

To access all new requests, click your profile icon and select Switch to Expert Mode to access the expert dashboard.

image10.png 

Unity Live Help displays all new instant and scheduled requests in Available Requests > New RequestsEnable desktop notifications to ensure you don’t miss out on any requests. To enable desktop notifications, click "enable desktop notifications" in the top banner.

image43.png 

To accept an instant request, follow the steps listed below:

  • In your expert portal, go to Available Requests 
  • Click on a request tagged Instant.
  • Expand the request and review the problem as described by the customer, including the description, tags they’ve listed, and version of Unity.
  • If you are confident that you can help solve their problem, click Accept on the request. Unity Live Help immediately transfers you and the customer to a shared virtual workspace.

To accept a scheduled request, follow the steps listed below:

  • In your expert portal, go to Available Requests 
  • Click on a request tagged Scheduled
  • Expand the request and review the problem as described by the customer, including the description, tags they’ve listed, and version of Unity.
  • If you are confident that you can help solve their problem, click Select Meeting Time and choose a time when you can help the customer.
  • Navigate to Upcoming Sessions to see all scheduled requests you have accepted.

 See What are instant and scheduled requests? to learn more.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.