How do I complete my payout profile?

You must complete your payout profile to ensure uninterrupted monthly payouts.

Payout Personal Information

Click your profile icon and select Switch to Expert Mode to access the expert dashboard.


In the sidebar, click My Earnings, then select the My Profile tab.

image7.pngClick Add your profile. Unity Live Help redirects you to your Unity account.

Add personal information such as your name and address.


Payout method

Unity Live Help supports Paypal as the only method of paying out experts. You need a valid Paypal profile to be paid on the Unity Live Help platform. All payments are made in USD.

Unity Live Help pays you 60 days after your first paid session. Unity live Help makes payments associated with each paid session within 60 days of the end of the corresponding calendar month. Your payout amounts to 70% of the total cost of your session (30% goes to Unity).

When you have complete your profile, Unity Live Help displays a button called Add payment method. Click this to add your PayPal ID.

Tax profile

Click Create button under Payout Tax Info to complete your tax profile.

As a part of your payout profile, Unity Live Help requires you to provide tax information. Follow the instructions provided, which are based on your country of residence. You should complete the tax section of your profile even if you are not a US resident. Unity Live Help cannot pay you unless this information is provided.

Unity Live Help requires a W-8BEN for any non-U.S. resident who receives income from a company but is not an employee.  

Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request


  • 0
    Prikshit Soni

    I'm having some confusion about taxes other than unity's 30% share in the asset value. what are the further deductions in the amount for a US based organization  and  a non US based organization . It will be really helpful is you can provide a breakdown of the process.

  • 2
    Unity AJ_KR

    Hi Soni, 

    Thanks for the comment, 

    I am not sure if below information is what you are looking for but according to our team, non-US-resident should complete tax profile. Please note that payouts will be blocked if the tax profile is not complete.

    W-8BEN is required for a non-U.S. citizen/resident who receives income from a company but is not an employee. We cannot really advise you on how to fill the forms but we generally suggest you should file your earnings with your local government and fill in the info as best as you can.

  • 1
    Richard Savoca

    I have a question regarding Unity's payout. When it says that if your payout profile fails that it will ask you something along the line of ''payment fails requires update''. Is that the blue button that simply says Update or is it something else? Because I've redone my payout profile like 6 times so far and 2 of them was because I didn't have my legal name as my name for my organization. However the other 4 times I've simply been re submitting them thinking that something was wrong. It keeps saying that the payout profile will take several minutes to sync. But I can't tell if it just wont sync or if I'm simply being to impatient and its going to take longer then 15 to 30 minutes to fully register my profile. So basically what I'm asking is how do I know my payout profile wasn't accepted. 

  • 0

    Hi Richard,

    My apologies for the inconvenience caused.

    Whenever you have update your payout profile, the systems will validate the information. If there are any information that is not accepted, an email will be send to you to notify you about this and you can update the details accordingly.

    Please bear in mind not to submit the details too many times as it may cause delay in validating the information. Do give the systems time to react to the changes you have made.

Please sign in to leave a comment.