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Should I refund my user?

Symptoms

  • An end-user has requested a refund. I want to know the guidelines on whether I should grant it.

Cause

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Resolution

You are always allowed to grant a refund for any reason.You are obligated to grant a refund if:

  1. The Asset and/or demo was not as advertised
  2. The Asset was not compatible with the most recent official release version of Unity available at the time of purchase, and this information was not provided in the Asset Description
  3. The Asset includes unauthorized intellectual property

If a customer requests a refund within 2 weeks of purchase, Unity is authorized to provide the refund on your behalf if the refund criteria is met.

More Information

We cannot refund users whose purchases are older than 6 months regardless of any other factors. 

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