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I cannot delete my account

Symptoms

  • I tried to delete my account, but it said that I couldn't do so without contacting support.

 

Cause

In some cases, Unity has a business reason which prevents us from being able to delete your account - for example, if you are the billable user for a Pro or Plus license, a course or Teams subscription, or if you have a remaining balance with Unity as an Asset Store Publisher. This is usually due to billing discrepancies or balances that you still have with the company (for example, if your Publisher account still has a balance that needs to be paid).

Resolution

Please contact Support to resolve the issue. We will check your records to see what the block is.

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1 Comments

  • 0
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    G Gh

    dear team,

     
    I kindly ask you to stop charging me for а service I asked to remove (and you confirmed that!) in Dec-2018!.
    Please be also kind to RETURN ALL the moneys charged from my card AFTER i asked to terminate my account.
     
    The most recent payment was taken from me just TODAY - that is revolting!
     
     
    Thank you,
    Garegin 
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