Follow

I am receiving performance data on my device, but not in the Editor.

Symptoms

  • I am unable to see reporting data in the Editor, but I can read this information on my build devices.
  • I can see the reporting data in my dashboard, but the Editor is not showing any information

Cause

We are aware of this issue as a potential bug.

Resolution

If you experience this issue, initially make sure that you have enabled Performance Reporting in your Project dashboard by clicking 'Enable Game Performance'. You should also check that it is enabled in the Editor, but going to the Services tab and ensuring that Performance Reporting is set to 'On'.

If Performance Reporting is enabled in both the dashboard and the Editor, but you are still failing to receive data, please contact us with the following information so we can investigate the matter further:

  • Your Project ID or GUID/ UPID
  • The version of Unity you are using
  • Whether you are using the stand-alone Plugin or Service Integration method
  • If you are using the Plugin, please provide the version number if possible
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.