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I have an active Unity Plus subscription, but I cannot access the Cloud Diagnostics tool

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2 comments

  • Fabio Polimeni

    I have a Plus subscription, but the overview asks me the get a Pro license in order to enable de game performance, which is clearly not what has been advertised on the license page, or either what is stated on this unhelpful FAQ.

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  • Ben

    Hi Polifa,

    I'm sorry to hear that you are experiencing this issue.

    The Plus license should give you access to performance reporting.

    As licenses are attached to organisations, only projects under that specific organisation can allow Plus & Pro services to be enabled.

    I'd ask that you ensure the project you are attempting to enable performance reporting on is part of the organisation that has your plus license attached. Please also make sure that the seats for the license are assigned to members of the team who are working on the project. 

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