Follow

How do I activate my license?

By Created: - Updated:
LicenseactivationUnity 5PurchaseActivationlicensepurchaseHow do I activate my licensehow do I activate my licenseunity 5license activation

Symptoms

  • I have not used Unity before and would like to know how to activate my license
  • I would like to activate Personal, Plus, or Pro
  • I have used Unity Personal, but would like to update the Editor to my new Plus or Pro license.

Cause

There are a couple of ways to activate, depending on your network situation.

Resolution

The fastest way to activate is online. Guidance for this can be found here. 

If you are in a secure network environment, or receive an error while activating, it may be due to a connectivity problem. Please try Manually Activating. If this does not work for you, please send the details along with screenshots of any errors received to Support.

If you have used Unity Personal, or a different Pro/Plus license key, in the past you need to update your Editor to input your new license details. To do this, please follow this process:

  1. Open the Unity Editor.
  2. Sign in with your Unity account.
  3. Open a project.
  4. Press the 'Unity' button (or 'Help' if you are on a Windows machine)
  5. Press 'Manage License'
  6. Select 'Activate new license' and type in your new Unity serial number.

More Information

For guidance on how to locate your license serial number (Plus, Pro and Enterprise users only), please see this article.

Was this article helpful?
1 out of 16 found this helpful
Have more questions? Submit a request

13 Comments

Date Votes
  • 0
    Avatar
    JCP

    This is not working anymore.

  • 1
    Avatar
    Mike Weicker

    I've been fighting with mine for a few hours tonight and I finally got it to work by deleting my license files (*.ulf) in C:\ProgramData\Unity

    Then restarting Unity and it asks you to activate your local copy again.

  • 0
    Avatar
    Maru

    Hi there,

    The process is still working from my testing just now. As Mike has said, any old license files may cause this process to not work so clearing out any pre-existing license files before completing this process may resolve any issues you have.

    If you still get any issues, please don't hesitate to raise a support ticket.

  • 1
    Avatar
    matthew donovan

    I downloaded Unity with a personal account and it never gave any chance to activate it. It directly tries to authenticate the license then errors... I tried multiple things nothing is working.

  • 0
    Avatar
    Pablo Farias Navarro

    I'm on a Plus license yet license activation is a never-ending issue. Almost every time I open Unity I have to re-activate, enter the serial and it says it's reached a maximum number. Then I close it, open again and sometimes it works, sometimes it doesn't. I think there are some really serious issues here and it's very frustrating.

  • 0
    Avatar
    Maru

    Hi both,

    I am very sorry to hear about the issues you are having.

    It sounds like something might be up with your accounts - please don't hesitate to make a support ticket via the link here and we'll be more than happy to help you with your issues.

  • 0
    Avatar
    shahin dezi

    I have unity 5.3.4p3 version ,ca I buy plus or pro for this version ?

  • 0
    Avatar
    Maru

    Hi Shahin,

    Unfortunately, we do not sell licenses for specific versions. If you would like to use this version, the current subscriptions we have on offer do work with earlier versions, as an active subscription lets you use whichever version of Unity you wish.

  • 0
    Avatar
    Spyridon Passas

    Greetings. Seems like Unity Hub doesnt seem to update my license which i just bought today to the unity editors at all. 

  • 0
    Avatar
    rick.blacker

    All of a sudden my Pro license won't activate. Had Unity on two machines activated with the same license. Reinstalled Windows on one, reinstalled Unity.  Tried to put the key back in to the reinstalled Unity.  Now everything is messed up on both instances of Unity... 

    I recall having issues before. Why is this so difficult?

  • 0
    Avatar
    Hazel

    Hi Rick,

    My apologies you are having issue activating the license on your machines.

    Please follow the steps in the following article to return both the activations:

    https://support.unity3d.com/hc/en-us/articles/205056069-How-do-I-return-the-activations-on-my-Pro-Plus-license-

    Once you have return the activations, you can activate your license again.

  • 0
    Avatar
    Michael Thomas Slattery

    Is this company still in business? I don't see how after trying to activate for a couple of hours and finding the comments replete with others in the same boat. Looks like a cool pro

    duct on utube and would be willing to pay some for it if there wasn't all the BS.

  • 0
    Avatar
    Mike Ulloa

    I am new to unity and for the life of me I cannot get the app to work. It keeps bringing me into the Unity Hub, and tells me I have no valid license. It will not let me log in and I cannot get it to work. So far this app is the worst.

Please sign in to leave a comment.