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How do I download an asset I have purchased?

Symptoms

  • I would like to know how to download an asset I have purchased
  • I have not been sent a download link for my asset purchase

Cause

You may find that after purchasing an asset via the Asset Store that you have not received a download link or product key.

You may be unclear on how you can download the asset you have just purchased.

Resolution

The Unity Asset Store does not use download links. Assets can be downloaded via the Unity Editor only. You will need ensure that you are logged into the Unity account that the asset was purchased on.

Please see the steps below on how to download Assets once successfully purchased:

  1. Open the Unity Engine and enter an existing Project (or create a new one).
  2. Click "Window" > "Asset Store".
    Screenshot_2019-01-17_at_11.59.29.png
  3. Log into your Unity account to access the Asset Store, if required.
  4. Find the asset you want to download by using the search bar inside the Asset Store window at the top of the page. Alternatively, you can select your name in the top right hand menu and select 'My Orders'. This will give you a list of your purchases.
    Screenshot_2019-01-17_at_11.55.07.png
  5. Select the pink 'Download' button on the asset to start the download.
    Screenshot_2019-01-17_at_12.02.19.png

Once you have downloaded your assets, they can be found in the following locations:

Windows - User>AppData>Roaming>Unity> Asset Store

Mac - User>Library>Unity>Asset Store

If you are not able to reveal the 'download' or 'import' buttons upon pressing the 'buy' button, this means that your purchase has not gone through.

More Information

How do I transfer assets to my offline machine.

 

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11 Comments

  • 1
    Avatar
    Zenovak

    Where is "window" asset store i dont see it anywhere

     

  • 0
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    Maru

    Hi there,

    To view the 'Asset Store' window, there is a button at the top of your screen within the Editor called 'Window'. If you click this, the 'Asset Store' button should appear in this drop-down list. Clicking this will generate the Asset Store window tab inside your editor.

    If you still have any issues seeing this, please don't hesitate to contact us so we can investigate this more for you.

  • 0
    Avatar
    Jake Treleaven

    Why can you not just show us a list of assets we have purchased? An order list is not effective. Why should i guess which order number was the right one, instead of having a simple list of assets which i have already paid for?

    Honestly this system is garbage, and a simple UI consideration that was misssed.

  • 0
    Avatar
    LAOMUSIC ARTS

    This is NOT WORKING here in version 2018.37 !
     'My Orders' is blank.
    I've tried the old version but not successfully....

  • 0
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    kelvinf funes

    mine keeps saying my account is offline while i'm connected to WiFi 

     

  • 0
    Avatar
    Hazel

    Hi Kelvin,

    Please ensure that you are not connected to the VPN while signing in to your account.

    If the problem still persist, please submit a ticket to Support team along with the screenshot of the page for us to look into it.

  • 0
    Avatar
    Aci

    This is stupid. I don't have the Unity Engine or a license for it, all I wanted is to download some photoshop files. I'm not going to pay for a Unity License just to get the stuff I already paid for. There has to be another way to get the pack downloaded.

  • 1
    Avatar
    Muhhamad Rasyad Suryakusuma

    My internet is good and I don't use VPN but I still can't Connect to the Asset store. Can somebody please help?

    Edited by Muhhamad Rasyad Suryakusuma
  • 0
    Avatar
    Philipe Comini

    Terrible UX. Forcing me to download a 3.2GB Unity Studio so I can download my PSDs. Absolutely diabolical User Experience. 

     

    Such a massive barrier. No wonder why UNREAL is smashing it.

  • 0
    Avatar
    Hrishikesh Patil

    I solved the problem of importing an unity package or asset into Unity-3D through this website: To resolve the same please go through this website
    https://atechdaily.com/posts/Import-Unity-package-or-Asset-into-Unity3D

  • 0
    Avatar
    Derek

    Hello Aci and Phillipe. 

    Derek from Unity Customer Service here. Thanks for reaching out and for your valued feedback. 

    I can understand why you feel this is a difficult process. 

    Just to let you know, the Unity Asset store is intended for it's products to be used in the Unity editor. I can appreciate that this isn't everyones' preferred way but the Asset can only be downloaded from inside the Editor. I'm sorry about that. 

    If you would like to use the Assets outside of Unity, you can always just download the Unity Software, use it to access your purchases. Then you can just uninstall if you didn't want to have Unity installed on your machine. 

    I can appreciate that this isn't the intended method but if at any point you struggle with getting anything downloaded or want any advice on how to get Unity or Assets downloaded, you can always reach out to me or my team at support@unity3d.com.

    We are happy to help. All the best. 

    Derek.

     

     

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