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I cannot access Cloud Diagnostics

Symptoms

  • I cannot access the Cloud Diagnostics Service
  • I am receiving a 403 error when I try to use Game Performance Reporting

Cause

The Unity Cloud Diagnostics Service is currently available to Unity 5.x Pro license holders only. If you are a 3.x or 4.x Pro license holder, or are using Unity 5.x Personal Edition, you will not have access to this Service.

Resolution

If you wish to upgrade a current Pro license, or purchase a new one, you can contact Sales here.

If you are using a Pro 5.x license and still having trouble accessing theCloud Diagnostics, please get in touch with Support by submitting a new ticket here.

More Information

Please see this tutorial for guidance on setting up Cloud Diagnostics in Unity 5.x

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