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When I click ‘Open in Unity’, my asset does not download.

Symptoms

  • I have purchased an asset and received my PDF Unity invoice confirming my purchase.
  • When I click ‘Open in Unity’ to trigger the download, it does not work.

Cause

This is usually a problem to do with connectivity, but rarely can also be due to a server error at our end.

Sometimes sites that will open perfectly within your browser are blocked from opening within Unity by proxies, firewalls, or anti-viral software.

Resolution

Firstly, please try downloading the asset from within the Editor by following this process:

  1. Open Unity Engine.
  2. Click "Window" > "Asset Store".
  3. Log in
  4. Find Asset.
  5. Click the ‘buy’ button. If you have already purchased, there will be an option to download or import.
  6. Download Asset.

If this does not work for you, it could be a connectivity issue. Please test your connectivity by following these suggestions:

  1. If you have a firewall, or proxy running go into the settings and allow these ports: 80 and 443
  2. If you have an anti-viral software running, please temporarily disable it and see if that allows the asset to download
  3. If you have a weak, or intermittent Internet connection, assets will not be downloaded. Please be aware of this when purchasing assets.

If none of the above are true for your machine/ network, please contact us here in case there is a problem with the asset, or with our servers.

More Information

Once assets have been downloaded, they can also be found in the following directory:
Windows - User>AppData>Roaming>Unity> Asset Store
Mac - User>Library>Unity>Asset Store

 

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3 Comments

  • 0
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    A Richards

    My issue is a variation of a theme. I can't download the assest, but that's because the Open in Unity link opens the launcher, not the editor, and the launcher doesn't download the asset.

    Other question: where do the assets go to? I'd like to choose please, upfront and not have to search for the info.

  • 0
    Avatar
    A Richards

    Update for those that need it:
    My assets were here: C:\Users\R\AppData\Roaming\Unity\Asset Store-5.x

    If you download and import it goes into your project folder (hey - you get to choose). A quick glance at settings did not reveal that to me.

    Please could someone from Unity consider adding a UI element so folks don't have to search for this (and ideally can set that download location to a NAS, for example)?

     

    BTW, I do like the way you can add asset packages at project creation time. Nice.

  • 0
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    Alessandro Salvati

    I have a similar Issue: when I install a new Unity version via Unity HUB and Uninstall it leaving maybe the more recent one which I previously installed, it breaks all the "open with Unity" links from the Store, since it tries to open a version that's no longer installed.

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