Why does the Asset Store say I am offline?


  • Every time I try to download an asset it says "You are currently offline"


You want to download Assets that you have purchased from the Asset Store. You try to launch your Unity Asset Store account, but you get a window saying that your are offline even though your Internet connection has not dropped.


You probably have a firewall or proxy in place. These can block the connection to our servers. To ensure you are not running the Asset Store from behind a proxy server:

  1. Type "configure proxy server" into the Start menu bar.

  2. Click on LAN settings

  3. Uncheck "Use a proxy server for your LAN"


Was this article helpful?
0 out of 14 found this helpful
Have more questions? Submit a request


  • 0
    Scott Hulley

    Didn't fix the problem. It loads but after loading and showing I am online in the top right corner of the AssetStore it says I am offline.

  • 0
    Thanh Ngo

    Here is how I fixed this issue in Unity 2017:

    (1) Log out of your Unity account:

    Go To "Unity" menu -> click on "Manage License" -> Click on "My Account" -> Click on "Sign out".

    (2) Then exit Unity application.

    (3) Relaunch Unity.

    (4) Try to logon to your Unity account again.

    Next, try to access Unity store again. Be very patient and wait for 2 or 3 minutes, then the internet connection will be established, and everything will be fine.

    Sometimes, I have to repeat these procedure 2 times to make it work.

  • 0

    It's a Unity bug - bad login credentials or something.  Log out and then back in to your account should fix it.

  • -1
    George Papulis

    For me, my Unity Hub had an update.  I updated and restarted my hub, then I was able to access the store in Unity.

Please sign in to leave a comment.