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I cannot log in to my account due to a password, username or email error.

Symptoms

  • I am trying to reset my password and keep getting the error "Reset password token is invalid"
  • I am trying to change my password with the link but I get the error "Username is invalid"
  • I am trying to reset my password and keep getting the error "Invalid email"

Cause

If you receive the error "Reset password token is invalid": 

This is because you have not copied the URL link provided in the token reset email correctly into your browser or you are using a different email client.

If you receive the error "Username is invalid":

This is because our accounts server fails to recognize a username with uncommon characters such as "@!?.#()". In nearly all cases the user will need to change their Username to something valid so as not to confuse the system.

If you have received the error "Email is invalid": 

This is because the email address is being entered incorrectly. You will need to make sure you are typing the email address all in lower case.

Resolution

To make sure your reset password token is valid, you will need to make sure you are copying the URL correctly and using the correct email client.

To change your username, please see the article here

To reset your password, please see the article here

More Information

If you have been locked out of your account due to password related issues then see this article here

 

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20 Comments

  • 0
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    Jack Kirby Crosby

    can't log into my unity still... definitely typing the password and login correctly, overtime click the forgot password link it doesn't actually send me an email, despite knowing i received a confirmation email from unity not 5 minutes before. very frustrating 

     

  • 0
    Avatar
    Lily

    Hi Jack,

    Are you still having problems logging into your Unity account?

    It might be that the systems needed a little time to register your account! Please let me know if you are still having any issues however.

  • 0
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    Nathan Carnevale

    I get the confirmation email, but when i click the link it says its not a valid link anymore... WHAT DO I DO????

     

  • 0
    Avatar
    Lily

    Hi Nathan,

    Looking at your account, I can see that you have now been able to login.

    However, f the link in your email is still not allowing you to confirm your account, please send a support ticket into our Customer Service team at 'support@unity3d.com'.

  • 0
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    mylene fernando archebutche

    hi, I cannot log-in into my unity wealth account. the problem is the system doesnt recognie my email though its working. pls help me retrieve my account.

     

  • 0
    Avatar
    Maru

    Hi Mylene,

    Thank you for your comment.

    I can see that you have already raised a support ticket with us so we wil be sure to help you with your issue!

  • 1
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    Nihal anil

    hi i cant login through the editor but i can through the website please help fast

  • 0
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    Maru

    Hi Nihal,

    Apologies for the delay in my reply.

    Please don't hesitate to send a support ticket into our Customer Service team at 'support@unity3d.com' if you are still having issues.

    Edited by Maru
  • 0
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    Sarah Lyn Rodulfo

    Hi, I just wanted to know what is the meaning of this message it's always appear when I try to login into my account it says that "The user credential is incorrect".
    Why is that?
    I hope you can help me with this please... thank you in advance.

  • 0
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    kylie micallef

    I am unable to login to my account. it says "invalid login" when I try and log on. The same thing is happening to my student who is using the program for his HSC

  • 0
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    Maru

    Hi Sarah/Kylie,

    I would suggest contacting us via the email address linked above so we can take a look at the status of your accounts and help you that way.

  • 0
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    SJ Base

    i cant open my account i forgot my password, email, and user name

     

  • 0
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    Maru

    Hi SJ Base,

    I'm sorry to hear that you are experiencing this issue.

    As advised above, could you please contact us via support@unity3d.com so we can take a look at the status of your accounts and help you log back into your account.

  • 0
    Avatar
    Vanrich Leonador

    Hi, I always try to login into my account and it says that "The user credential is incorrect". But i entered my username and password correctly. Why is that?
    I hope you can help me with this please... thank you in advance.

  • 0
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    Reignier John Pacatang

    Also mine many times I log in and always say the user credential is incorrect pls what should I do because I need money

  • 0
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    Iyn labaygambol

    I cant open my account in unity wealth

  • 0
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    Flor Pineda

    I can't log in my account. Always say that ' The user credential is incorrect. I hope you can help me to fix this .. Thank you

  • 0
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    Roselyn Abuda

    Also mine how many times did i try to open mh account but still i cant open the credentials were incorrect..please help what should i do...thanks godbless

  • 0
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    Roselyn Abuda

    Please response what are we going to do??

  • 0
    Avatar
    Maru

    Hi all,

    I'm sorry to hear that you folks are experiencing issues.

    As advised above, could you please contact us via support@unity3d.com so we can help you with your login issues, as we are not able to provide direct support through Knowledge Base article comments.

    With regards to the comment around Unity Wealth, please be aware that Uwealth.com or unity wealth are not associated to Unity Technologies. (https://unity3d.com/public-relations)

    Unity is a platform that provides guidance, powerful graphics engine, full-featured editor and assets to teams of artists and developers, so they can build experiences through games and apps.

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