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My Unity license was activated manually and cannot be returned

 Symptoms

  • I have am trying to reactivate Unity
  • I am receiving this error:

Cause

If you cannot activate due to an inconsistent internet connection, you may need to activate manually. Doing so, you may not be able to return your license via your web account. 

Resolution

In this case you will need to contact Support. We can clear the existing activations for you, making it possible to reactivate successfully.

Please get in touch with us here.

When contacting Support, please provide your license serial number.

More Information

Please read the Manual Activation Guide for further instructions on how to manually activate your license.

 

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