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Why can’t I download this asset?

Symptoms

  • I have purchased an asset and have received my PDF invoice
  • I cannot download the asset.

Cause

Assets are not automatically downloaded upon purchase, you need to login to the Unity Editor and find the asset to download it.

Resolution

Assets are downloaded through the Unity Editor. Please follow this process:

  1. Open Unity Editor.
  2. Click "Window" > "Asset Store".
  3. Log in
  4. Find Asset.
  5. Click the ‘buy’ button. If you have already purchased, there will be an option to download or import.
  6. Download Asset.

If your asset begins to download, but stops halfway through the process, this could be due to one of these connection issues:

  • You have a firewall or proxy in place, which is blocking the connection to the server. Try allowing these ports in your settings: 80 and 443
  • You have an anti-viral software running. Please try disabling this and hopefully the asset will finish its download
  • You have a weak, or intermittent Internet connection. You can check your connection through many speed check sites such as Speed Test.

More Information

Once assets have been downloaded, they can also be found in the following directory:

Windows - User>AppData>Roaming>Unity> Asset Store

Mac - User>Library>Unity>Asset Store

 

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4 Comments

  • 0
    Avatar
    Jani van den Berg

    My unity engine has not been able to access the store. No one seems to have answers on how to fix this. I do not have a proxy or a firewall. I have great internet and my unity sometimes struggles to connect to my account but at least does it after opening and closing and turning wifi on and off. But I cannot access the asset store. Is there seriously o alternative to download ths than to beg the forums for help. (in which i have not been able to find a solution)

  • 0
    Avatar
    Lily

    Hi Jani! Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.

  • 0
    Avatar
    Karl Schulmeisters

    I have an invoice that reads
    Unity Plus
    Subscription End Date. (one year out)
    Payment Period (current month)
    Essential Pack:
    essential_pack_VR:1

    and yet if I try to download that pack in my Unity editor, I get a prompt to pay for it

     

  • 0
    Avatar
    Lily

    Hey Karl,

    Sorry to hear you have had some problems downloading your Essentials Pack. I can see that you have created a support ticket and one of the team will be able to help you out!

    Please make sure you provide them with your subscription details and Unity account, so they are able to investigate promptly! :)

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