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Why can’t I download an Asset?

Symptoms

  • I have purchased an Asset and have received my PDF invoice.
  • I cannot download an Asset that I have purchased from the Unity Asset Store.

Cause

Assets don't automatically download to your computer upon purchase. You can only download your purchase from within the Unity Editor via the Asset Store window.

Resolution

You need to download your Assets through the Unity Editor. Follow this process:

  1. Open the Unity Editor
  2. Go to Window > Asset Store
  3. Log into the Asset Store using your Unity account details
  4. In the store, search for the Asset you purchased
  5. Click the Download or Import button to download the Asset

asset_store.png

If your Asset begins to download but stops halfway through the process, you might be experiencing one of these common connection issues: 

  • You have a firewall or proxy in place, which is blocking the connection to the server. Try allowing these ports in your settings: 80 and 443
  • You have anti-virus software running. Please try disabling this temporarily to download the Asset.
  • You have a weak or intermittent Internet connection. You can check your connection through many speed check sites such as Speed Test. If you do experience weak or intermittent connection issues, speak to your ISP or Network Administrator for further assistance.

Also check that you have enough disk space to download the file, and that the Asset you are downloading fully supports the version of Unity you are using.

More Information

When you download an Asset, it goes to the following directory by default:

Windows: User > AppData > Roaming > Unity > Asset Store

Mac - User > Library > Unity > Asset Store

 

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14 Comments

  • 0
    Avatar
    Jani

    My unity engine has not been able to access the store. No one seems to have answers on how to fix this. I do not have a proxy or a firewall. I have great internet and my unity sometimes struggles to connect to my account but at least does it after opening and closing and turning wifi on and off. But I cannot access the asset store. Is there seriously o alternative to download ths than to beg the forums for help. (in which i have not been able to find a solution)

  • -1
    Avatar
    Lily

    Hi Jani! Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.

  • 0
    Avatar
    Karl Schulmeisters

    I have an invoice that reads
    Unity Plus
    Subscription End Date. (one year out)
    Payment Period (current month)
    Essential Pack:
    essential_pack_VR:1

    and yet if I try to download that pack in my Unity editor, I get a prompt to pay for it

     

  • 0
    Avatar
    Lily

    Hey Karl,

    Sorry to hear you have had some problems downloading your Essentials Pack. I can see that you have created a support ticket and one of the team will be able to help you out!

    Please make sure you provide them with your subscription details and Unity account, so they are able to investigate promptly! :)

  • 0
    Avatar
    Felipe Mndz Masz

    I bought an asset some years ago but i can`t download it please help me

     

  • 0
    Avatar
    Carstein

    Cannot download asset I just brought. What can I do?

    Even I opened Assetstore in Unity and clicik "download" button, it just keep loading and no responses.

    If you don't allow me to download, can you give me back the money?

    MAC OS Mojave

    Unity 5.6.1f1 

  • 0
    Avatar
    Noah Ryan Rygale Deimer

    hey i have a problem when i open the asset store in unity it says "you are currently offline you must be online in order to download content from the asset store. Existing download content may still be  imported into your current project". there are several things wrong with this. 1) I am loged in and i am online I'm looking at it while writing this comment. 2) it only opened up this error code only when i tried to download an asset

    if i could get some advice on what to do that would be awsome

  • 0
    Avatar
    shaun neal

    Same as above - purchased many assets - recently installed latest version of Unity, am signed in and can see them all in asset store, click on "download" it goes to 100% then returns to "download", never installs.  This is why people use Unreal...

  • 0
    Avatar
    Hazel

    Hi Felipe,

    I would suggest you to update/download your Unity to the latest version and try downloading the asset once again.

    If the asset fail to download, the problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    Thus, please follow the steps in the article above to check on your internet connection.

    If you are still experiencing this issue after trying the suggestion, please email our Support team on 'support@unity3d.com' to discuss this further.

     

  • 0
    Avatar
    Hazel

    Hi Shaun,

    Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on 'support@unity3d.com' to discuss this further.

  • 0
    Avatar
    万豪甫

    Cannot download asset I just brought, an the name is "Polaris V2 - Ultimate Low Poly Terrain Engine". 

    Even I opened asset store in Unity and click "download" button, it just keep loading and no responses, the progress is always 0.

    Even I try again many times, it still cannot download.

    Even I restart unity, re-login my account, restart my computer, reconnect my network, it still cannot download.

    But I can download the other assets which is cheaper or free, so I am pretty sure it is not my issue.

    Windows Unity2018.3.14f1 

  • 0
    Avatar
    Unity AJ_KR

    Hi 万豪甫

    Thanks for the comment and and I'm sorry to hear about this!

    In regards to your query, I tried downloading the asset, I was able to download it. Can you check your firewall, proxy, anti-virus software please? since it can be connection issue.

    1) You have a firewall or proxy in place. These can block the connection to our servers. Please try allowing these ports in your settings: 80 and 443.

    2) You have an anti-virus software that is blocking the connection. Please try disabling this and seeing if the activation will work.

    3 You have a weak or intermittent Internet connection. You can check your connection through many speed check sites such as Speed Test. If you do experience weak or intermittent connection issues, speak to your ISP or Network Administrator for further assistance.

    If this doesn't help, perhaps try downgrading to the most recent stable version of the Unity Editor which is 2019.1.9 as 2019.3 is still in alpha! but if you are still having problems, do feel free to open a support ticket with us!

  • 0
    Avatar
    Violet Luna

    I have imported standard assets on asset store on Unity, and there was a folder named 'Standard Assets' in Unity folder, but they are all empty and could not use it on Unity. How can I solve this problem?

  • 0
    Avatar
    Unity AJ_KR

    Hi Violet, 

    Thanks for the comment, 

    I've tested it by importing standard assets on asset store via Unity editor and can see all the files in the standard assets folder. Can you double check if you fully finish 'import' process after downloading it? Please send us query via support@unity3d.com if the issue still persists. 

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