Why can’t I download an Asset?


  • I have purchased an Asset and have received my PDF invoice.
  • I cannot download an Asset that I have purchased from the Unity Asset Store.


Assets don't automatically download to your computer upon purchase. You can only download your purchase from within the Unity Editor via the Asset Store window.


You need to download your Assets through the Unity Editor. Follow this process:

  1. Open the Unity Editor
  2. Go to Window > Asset Store
  3. Log into the Asset Store using your Unity account details
  4. In the store, search for the Asset you purchased
  5. Click the Download or Import button to download the Asset


If your Asset begins to download but stops halfway through the process, you might be experiencing one of these common connection issues: 

  • You have a firewall or proxy in place, which is blocking the connection to the server. Try allowing these ports in your settings: 80 and 443
  • You have anti-virus software running. Please try disabling this temporarily to download the Asset.
  • You have a weak or intermittent Internet connection. You can check your connection through many speed check sites such as Speed Test. If you do experience weak or intermittent connection issues, speak to your ISP or Network Administrator for further assistance.

Also check that you have enough disk space to download the file, and that the Asset you are downloading fully supports the version of Unity you are using.

More Information

When you download an Asset, it goes to the following directory by default:

Windows: User > AppData > Roaming > Unity > Asset Store

Mac - User > Library > Unity > Asset Store


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  • 0

    My unity engine has not been able to access the store. No one seems to have answers on how to fix this. I do not have a proxy or a firewall. I have great internet and my unity sometimes struggles to connect to my account but at least does it after opening and closing and turning wifi on and off. But I cannot access the asset store. Is there seriously o alternative to download ths than to beg the forums for help. (in which i have not been able to find a solution)

  • -1

    Hi Jani! Sorry to hear you are having some problems downloading your asset.

    From your description, it sounds like this problem may be specific to your machine set up. Usually this issue is caused by something blocking the connection such as a proxy, firewall or internet security system.

    If you are still experiencing this issue, please email our Support team on '' to discuss this further.

  • 0
    Karl Schulmeisters

    I have an invoice that reads
    Unity Plus
    Subscription End Date. (one year out)
    Payment Period (current month)
    Essential Pack:

    and yet if I try to download that pack in my Unity editor, I get a prompt to pay for it


  • 0

    Hey Karl,

    Sorry to hear you have had some problems downloading your Essentials Pack. I can see that you have created a support ticket and one of the team will be able to help you out!

    Please make sure you provide them with your subscription details and Unity account, so they are able to investigate promptly! :)

  • 0
    Felipe Mndz Masz

    I bought an asset some years ago but i can`t download it please help me


  • 0

    Cannot download asset I just brought. What can I do?

    Even I opened Assetstore in Unity and clicik "download" button, it just keep loading and no responses.

    If you don't allow me to download, can you give me back the money?

    MAC OS Mojave

    Unity 5.6.1f1 

  • 0
    Noah Ryan Rygale Deimer

    hey i have a problem when i open the asset store in unity it says "you are currently offline you must be online in order to download content from the asset store. Existing download content may still be  imported into your current project". there are several things wrong with this. 1) I am loged in and i am online I'm looking at it while writing this comment. 2) it only opened up this error code only when i tried to download an asset

    if i could get some advice on what to do that would be awsome

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