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How do I cancel my subscription?

 Symptoms

  • I no longer want to subscribe to Unity
  • I cannot afford my subscription payments
  • I do not use my subscription anymore

Cause

-

Resolution

If you have finished your 12-month contract:

Note that you must be the Owner of the Organization to complete this process.

  1. Sign in to your Unity ID
  2. Go to the Organizations tab and navigate to the Organization you wish to manage
  3. Click on the cog icon (Manage) in the subscriptions section Screen_Shot_2017-03-21_at_11.38.45.png
  4. On the next page, go to Manage subscription and scroll down the page. Click the link that says I want to cancel my subscription.

Screen_Shot_2018-05-21_at_10.55.37.png

When you click the link, a pop-up window appears. To finish the process, click the link that says No thanks, I want to cancel.

Screen_Shot_2018-05-21_at_11.17.44.png

If you have not finished your 12-month contract:

If you are still within your 12-month commitment period, you are obliged to make the monthly payments until this commitment period has ended. See your Terms and Conditions for details.

If you stop making payments for your subscription, Unity will suspend your account after 21 days; however, you will still be required to pay the full amount owing.

If you have further questions about subscription cancellation, please contact Support.

More Information

See the Subscriptions Subscriptions FAQ for more information.

 

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2 Comments

  • 0
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    Light Echo

    there are no active subscriptions listed in the "Manage subscription" and no "I want to cancel my subscription." link.

  • 0
    Avatar
    Lily

    Hi Light Echo,

    To make changes to your subscription, you will need to have a payment method attached to your account.

    When attached, you will be able to navigate to alter the renewal status of your account to off.

    If you are having any further issues, please submit a ticket to our Customer Service team!

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