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How do I change my subscription billing details?

Symptoms 

  • I have changed my address
  • I have changed my name/ company name
  • My subscription payment will not go through due to incorrect details

Causes

There could be a variety of reasons why you may need to change your subscription billing details. It could be that you have moved and need to update your billing address.

It may be that your credit card details have changed, or that you need to add your VAT number or other additional information to your monthly subscription invoice.

Resolution

You can change your billing details by accessing your online Unity account via https://store.unity3d.com

Once you have logged in, you will be able to click into the ‘billing details’ tab. Here you can change your address, your company name, your VAT number and add any additional information necessary for the correct invoicing.

Please see the full process here:
1. Go here
2. Log in to the account attached to the subscription
3. Go here
4. Click "My Account"
5. Click billing details
6. Change details and save.

Licenses purchased after 28th June 2016, should follow this process for billing information updates:

  1. Log into your account: https://id.unity.com
  2. Click "Organizations on the left side of the screen.
  3. Select the organization used upon purchase of the subscription/license
  4. Click "Payment Methods" on the left side of the screen.
  5. Click the "Edit" button to edit the payment method.

More Information

 

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