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How do I change my subscription billing details?

Symptoms 

  • I have changed my address
  • I would like to alter my billing details
  • My subscription payment will not go through due to incorrect details

Causes

It could be that you have moved and need to change your billing address.

It could also be that your credit card details have changed, or that you need to add additional information to your subscription invoice's.

Resolution

If you purchased your subscription after June 2016 and manage your license via a specific Unity Organization, you should follow the below process for updating your billing information:

1. Login to your Unity account at id.unity.com

2. Click on the Organization to which your subscription is attached

3. Click on the 'Payment Methods' tab

4. Click the pencil icon beside your payment method

5. Update your billing details

6. Click the green 'Update' button

 

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1 Comments

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    Daniel St. John

    change the credit card info not the billing address

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