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How can I reset my Password?

Symptoms

  • I cannot sign in to my Unity Account.
  • I receive an error saying that my password is incorrect.
  • I need to change my password for security reasons.

Cause

The reason you need to reset your password may be that:

  • You have entered a password containing uncommon characters and you are now unable to sign into your account.
  • You have simply forgotten your password.
  • You have typed the password incorrectly too many times that you have blocked the account.

Resolution

To reset your password:

1. Make sure you are fully signed out of your Unity Account. If you are asked for your old password to confirm any changes, this means you are currently still signed into your Account. You will need to sign out before you can reset the password.

2. Click on “I forgot my password”

3. Enter the email address of the Unity Account you are trying to access and click the 'Continue' button.

4. This will send you a password reset token via email. It will look like this:

password_reset.png

 5. Then, click "Reset password". This will guide you to an external link.

external_link.png

Please note, passwords must be a minimum of eight characters and maximum of 72 characters in length and must include the following:

  • At least one UPPER case character
  • At least one lower case character
  • At least one number

More Information

Note: If this continues to fail after you have tried the method explained above, Unity support can manually send a password reset e-mail.

How Do I Change My Username?

How Do I Change The E-Mail Address Attached To My Unity Account?

 

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4 Comments

  • 0
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    Roy Valenzuela

    Please manually send me email for reset password .
    I had tried how many times but still cannot change my password

  • 0
    Avatar
    Maru

    Hi Roy,

    Please don't hesitate to send a support ticket into our Customer Service team at 'support@unity3d.com' if you are still having issues with logging in so we can process this for you.

  • 0
    Avatar
    Julienna Angeles

    I forgot my password in my uwealth100 account

  • 0
    Avatar
    Maru

    Hi Julienna,

    Thanks for getting in touch.

    Unity plays an important part in a booming global games market all over the world through games made using our engine, our main product is one of the most popular game engines amongst developers, however, Uwealth.com or unity wealth are not associated to Unity Technologies. (https://unity3d.com/public-relations)

    Unity is a platform that provides guidance, powerful graphics engine, full-featured editor and assets to teams of artists and developers, so they can build experiences through games and apps.

    I hope you find this information helpful, and if you need further assistance, don't hesitate to contact us.

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