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Why has my asset store payout not been sent?

Symptoms

  • I am an Asset Store publisher
  • I have made sales of my asset this month, but have not yet received my payout

Cause

If a PayPal account is used then payments will be made on the 15th of each month. The funds should be in your PayPal account between the 15th and 21st of the month.

If a bank account is provided, then payment will be quarterly (taking place on the 15th of January, April, July, October).

Resolution

Please check the following list for possible reasons why your payout has not come through:

  • The details in the Payout section of the Website are not up to date. Please ensure that the correct details for your Paypal/bank account are entered into the Payout tab of publisher administration.
  • Check if you sold any assets last month - if nothing was sold in the last month, then there will be no earnings for us to send.
  • If you are paid via Wire, you will be paid each quarter.
  • If you are paid quarterly, please be aware that the minimum payout amount is $250. If you have earned less than $250, then the money will not be paid out in that quarter and will stay in your Asset Store account until the quarter when the amount is reached.

If there is still an issue then you can contact the support team here.

 

 

 

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