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I cancelled my subscription but I am still being charged

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Symptoms

  • I have cancelled my subscription in the Unity Online Store
  • I have received a new invoice
  • A new payment has been taken from my bank account

Cause

If you are still within your 12 month contracted Subscription, you will not be able to cancel through the Online Store.

Resolutions

If your subscription (purchased before June 28th 2016) has come to the end of its contracted 12 months, you can cancel by following this process:

1. Go here
2. Log in to the account attached to the subscription
3. Go here
4. Click "My Account"
5. Click "Manage Subscription"
6. Click the cancel subscription check box.

Please note: if your contract is not yet over, this process will not work.

For licenses purchased after June 20th 2016, see the full article on cancellation here.

More Information

Please see the Subscription Terms and Conditions for more information.

 

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6 Comments

Date Votes
  • 0
    Avatar
    Bailey Turner

    I did this about 6 months ago and it says that my subscription has been canceled but I still have been charged monthly, I expect a full refund, due to this. Also, I even haven't been able to use the Plus version that I have been forced to pay for every month even though I canceled the subscription.

  • 0
    Avatar
    Lily

    Hi Bailey,

    So sorry to hear you have had some problems cancelling your subscription!

    I can see that you are currently speaking with one of our Customer Service Engineers. They will be able to help you with this issue and guide you with the next steps.

    Apologies for any inconvenience caused!

  • 0
    Avatar
    Abbey Chen

    I didn't get any reply from my request!!!! why there is no one answer my request?

  • 0
    Avatar
    Lily

    Hi Jay. Apologies for the delay in reply.

    As spoken about in our support ticket, there was some issues with our ticketing systems. I can confirm that your issue has now been resolved!

    Thankyou for your patience and again, sorry for the inconvenience. 

  • 0
    Avatar
    Chazzy Chaz

    Same problem here, I was using the Trial version just to test, then even cancelled my account and still they use my credit card number (the one i put for TRIAL version) and made an automatic charge to a PRO account with out asking.

     No answers from tech support …

    It’s good to hear that I’m not the only one with the same problem… and sad at the same time, and I want a refund too.

  • 0
    Avatar
    Soren C Stirling

    I purchased a one off tutorial in Unity in 2017. Without noticing, or an authorisation on my part, a ongoing subscription came into action. I cannot determine where this originated - my Paypal account has been hacked, but it seems this stealth subscription is an aspect of Unity.
    NOT happy - studying games design but not happy to transfer my income to you without permission. The one response I got from the help was totally useless, then, no replies. I had to go to Paypal to have them investigate where the breach in my financial security came from - looks like Unity are using some very low practices - Unreal Engine for me now, I only hope Paypal can manage to reclaim my unauthorised fund transfers to Unity for over a year!

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