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I cancelled my subscription but I am still being charged

Symptoms

  • I have cancelled my subscription in the Unity Online Store
  • I have received a new invoice
  • A new payment has been taken from my bank account

Cause

If you are still within your 12 month contracted Subscription, you will not be able to cancel through the Online Store.

Resolutions

If your subscription (purchased before June 28th 2016) has come to the end of its contracted 12 months, you can cancel by following this process:

1. Go here
2. Log in to the account attached to the subscription
3. Go here
4. Click "My Account"
5. Click "Manage Subscription"
6. Click the cancel subscription check box.

Please note: if your contract is not yet over, this process will not work.

For licenses purchased after June 20th 2016, see the full article on cancellation here.

More Information

Please see the Subscription Terms and Conditions for more information.

 

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