- I cannot use my Pro/ Plus subscription license.
- I’m getting an error that says my subscription has expired.
- I have received an email stating that my flexible plan subscription will be deactivated if payments are not made.
Your subscription license can expire if you have completed your initial 12 month commitment period and are on a flexible plan.
If you have missed a payment, there is a 14 day period to give you time to update your details. If the payment has not been made during this period, your license will automatically expire.
If your subscription is on a flexible plan, meaning you’ve completed the initial 12 month commitment period, the subscription will be deactivated if all outstanding payments have not been made within 14 days.
Once your subscription has expired (deactivated), there is no way to retrieve your subscription.
If a Pro or Plus subscription is needed, then a new subscription must be purchased and a further 12 month commitment period is necessary.