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Why has my subscription license expired?

Symptoms:

  • I cannot use my Pro/ Plus subscription license.
  • I’m getting an error that says my subscription has expired.
  • I have received an email stating that my flexible plan subscription will be deactivated if payments are not made.

Cause:

Your subscription license can expire if you have completed your initial 12 month commitment period and are on a flexible plan. 

If you have missed a payment, there is a 14 day period to give you time to update your details. If the payment has not been made during this period, your license will automatically expire.

Resolution:

If your subscription is on a flexible plan, meaning you’ve completed the initial 12 month commitment period, the subscription will be deactivated if all outstanding payments have not been made within 14 days.

Once your subscription has expired (deactivated), there is no way to retrieve your subscription. 

If a Pro or Plus subscription is needed, then a new subscription must be purchased and a further 12 month commitment period is necessary.

More information:

How do I update my subscription payment method?

Will my subscription renew once I've finished my 12 month contract?

How do I renew my subscription?

 

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4 Comments

  • 0
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    Matthew Neesley

     MY LICENSE WRONGLY EXPIRED!! I'M NOT WAITING 3-5 DAYS FOR A REPLY!!

  • 0
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    Matthew Neesley

     MY LICENSE WRONGLY EXPIRED!! I'M NOT WAITING 3-5 DAYS FOR A REPLY!!

  • 0
    Avatar
    Matthew Neesley

     MY LICENSE WRONGLY EXPIRED!! I'M NOT WAITING 3-5 DAYS FOR A REPLY!!

  • 0
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    SW DevOps

    My License wrongly expired too. We bought it with valid date until 2020-03-03 and now we got this error message at activation.

     

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