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Why have I not received my confirmation email?

Comments

11 comments

  • 汪汪汪

    cannot receive email after 30m,WTF!!!!

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  • Lily

    Hi there,

    Sorry to hear that you did not your email. I can see that you contacted our Customer Service team, however, and they were able to resend this to you! :)

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  • shibe. chr

    I'm not receiving my verification email for when i change my password, are the mail servers down or what? 

    edit: i managed to get it but now the link keeps on saying that it cant change my password from there and that I've either already changed it  or i should try logging in, i cant login without my password and i haven't already changed it

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  • Lily

    Hi Shibe,

    I can see that your password reset emails are being successfully sent to to the email address that manages your Unity account.

    Please make sure that you check your junk and spam inboxes, but if you are still having problems, do feel free to open a support ticket with us!

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  • PhazeJump

    Hey, can you send a confirmation email to my other account daryhvader6050@gmail.com? I want to delete it because I mistyped the email and I want to use its username but I can't activate it. I've been waiting like 12 hours and I still haven't received it.

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  • Daniel Vognstrup Perez

    How many days does it usually take for support? I had to create a new email for a education license account, but things happend and now I still have to receive the confirmation mail.

     

     Thanks :)

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  • Perez

    approximately 48 hours :) - Thanks again, great service!

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  • Bruno Silva

    A related problem: if you use outlook.com for your email, the safe links security feature (on by default) will corrupt the hyperlink sent by Unity to confirm your email. Workaround is to log in outlook.com, go to premium/security and disable the link protection feature, and reenable after you get a new email from Unity. This worked like a charm after several unsuccessful attempts at clicking on confirmation emails from Unity.

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  • Derek

    Hello Phazejump. 

    I'm sorry to hear you made a mistake in making your email. 

    Can you please reach out to support@unity3d.com we will ask you some security questions to confirm ownership of the account. Once we have done this we can change the email address linked to the account for you. 

    All the best.

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  • Derek

    Hi Perez. 

    Thanks for reaching out to us. The confirmation typically should be very quick but a slow it down. 

    I'm glad to hear you received your confirmation. 

    All the best. 

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  • Derek

    Hi Bruno. 

    Thanks for the tip. 

    I'll keep this in our notes for future reference. All the best :) 

    Derek. 

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