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Why is my account disabled?

Symptoms

  • I am unable to sign in to my Unity account
  • I receive a message telling me that my account has been disabled

Cause

There are a few reasons why an account may be disabled:

  • The Finance Team may disable an account that has suspect card use on it.
  • The Asset Store Team may also disable an account due to fraudulent behaviour, or use of file-sharing sites.
  • The Community Managers may disable accounts that are Spam accounts, or display abusive behaviour

Resolution

If your account has been disabled, you can contact us to find out the reason.

You can contact Support here

 

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