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How do I return the activations on my Pro/ Plus/ Enterprise license?

Comments

17 comments

  • Matey Nenov

    Doesn't work for the new subscriptions. The linked article is also useless...

    1
  • Richard Michalka

    This is useless and they send you here... You cannot deactivate a licence for your own account online, which is really not helpful. Have to email support.

    2
  • Teresa Madruga

    This article is useless. Also the managing platforms lacks of basic functionality

    0
  • Lily

    Hi All. Thanks for your feedback.

    The relevance of these solutions depend on the type of license you own!

    Unfortunately, you are correct and the activation's on a new subscription cannot currently be returned online via your Unity account.

    As stated in the article, if you have access to the machine, activation's can be return via the Unity Editor, by following the below instructions:

    1. Open Unity
    2. Click “Unity” (or Windows user click “Help”)
    3. Click "Manage License..."
    4. Click "Return License"

     

    If you do not have access to the machine however, or your machine has been updated or crashed, please let our support team know on 'support@unity3d.com' and they will help you to return your activation's!

    0
  • Jindřich Regál

    Is it possible to return my license? I had to reinstall Unity after warranty repair of my machine (so I wasn't able to return license manually), but Unity says that a reached max. limit of activations. It's weird that unity doesn't recognize same hardware when I try to reactivate. Or is there some other problem? I sent a request yesterday, but no response. It will be very nice if I can work instead of looking to my inbox if you decide to repair my subscribe or not :-(...

    Thanks for any kind of response.....................

    0
  • Lily

    Hi Jindrich,

    Looking at your account, I can see that your issue was resolved by our Customer Services team on Monday! The response time for these support requests can sometimes be between 3-5 days :)

    0
  • Jindřich Regál

    Hi Bronte,

    yes, since Monady I am working hard every day to catch up our delay in development (which is in fact a couple of years :D). Good side of this delay is that mobile game top charts in 2017 will include a really original and kick ass looking title :-).

    Unity is the best software ever exept licensing system :D. 

    0
  • Lily

    Hi Jindrich,

    Good to hear you are up and running again! Good luck with your new kick ass title! :)

    0
  • Matey Nenov

    I got AGAIN this problem. This time without any changes to the OS or the HW. I opened a ticked 4 days ago and still nothing! This is getting ridiculous!

    Please give us the possibility to return licenses from the web account. This is a small feature that will make lots of people happy!

    0
  • Paul Jakovich

    I upgraded a machine to windows 10 and I'm unable to return license from within Unity so I'm trying to follow the following instructions...

    1. Sign in here.
    2. Go to the "My Seats" tab.

    When I try and go to the My Seats tab is get a 504 Gateway Time-out error.

    Please help. Thanks

    0
  • Lily

    Hi Paul,

    Sorry to hear you have had some issues returning your activations.

    If an update was made to your OS without releasing your activations beforehand, these are essentially 'trapped' on your machine.

    Please contact our Unity Customer Service team at support@unity3d.com and they will be able to return your license activations manually!

    0
  • Trần Anh Bình

    Thanks

    0
  • Julien Lynge

    If you're stuck, you can try this direct link:

    https://id.unity.com/en/serials

     

    Enter the serial there and you will see the physical machines it's assigned to. You can revoke the license from all machines there.

    1
  • Unity AJ_KR

    Hi Julien, 

    Thanks for the comment,

    R3 license (for 5.x Unity version) attached to your account can be added via 'My seat' -> 'Search other license' ->'Enter serial key number'. After then, you will be able to reset the license via online dashboard. 

    0
  • Marco Rispoli

    What happens if I want to use my license on more than 2 machines? do I need to buy an additional seat?

    0
  • Unity AJ_KR

    Hi Marco. 

    Thanks for the comment, 

    In regards to your query, I am sorry to say that each seat allows for a single user to activate on 2 machines that you have exclusive use of as it was mentioned in the article. It means that you need to purchase an additional seat for activating more than 2 machines. However, it's not possible to assign 2 seats to single account. Then, you need to create a secondary account and assign an additional seat to it.

     

    0
  • antonio rojas

    I am a plus subscriber and i couldn´t believe, if someone says to me, how incredibly Big difficulties i am finding for make my license go in my editor:

    - I purchased my Plus subscription and after that i add my own seat to my account.

    - I put my license key at my unity hub and it detect it perfectly.

    - I run the editor (2019.4 and 2019.3 tested) and i cant use my subscription.

    - I unninstalled several times, using a registry cleaner, both of Hub and Unity, and reinstalled again. Nothing happens.

    - I made another profile in unity web and give the sear to it (using the same pc). Nothing happens.

    - I add a seat for a friend of mine, with other computer obviously, and... IT WORKS!

    - I deleted his seat and put it again on my profile and... suprise! NOTHING HAPPENS.

    PLEASE... HELP!

    48h working for solving this... really?

    I confess i am a little bit anoying because of this... and a little angry to.

    0

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