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How do I return the activations on my Pro/Plus license?

Symptoms

  • I have used the available activations on my Pro/Plus license
  • I would like to activate on a new machine, but have run out of activations
  • I would like to return my old activations

Cause

Each Unity Pro or Plus license has a set amount of activations. If you wish to activate on a new machine and have already used your allowed activations, you can return the activations to free up the license.

Resolution

There are different solutions, depending on your situation.

If you do not have access to the machine:

If you no longer have access to the machine that your license was activated on, you can return activations made in Unity 4.5 and higher via your Web Store account.

Go here for licenses purchased before 28th June 2016, otherwise follow these steps:

  1. Sign in here.
  2. Go to the "My Seats" tab
  3. Under the "Activation" box, you will see how many activations you have used.
  4. Click the "Remove all my activations" button to clear the licenseScreen_Shot_2017-04-27_at_13.01.56.png
  5. The license is now free to be used on different machines.

I have access to the machine:

If you have access to the machine that the activation is on, users activated in versions higher than Unity 4.5 can users can return their licences within the Editor:

  1. Open Unity
  2. Click “Unity” (or Windows user click “Help”)
  3. Click "Manage Licence..."
  4. Click "Return Licence"

This must be done prior to reformatting or a hardware change. You must also have an uninterrupted connection to the license server.

This does not tend to be the case when behind a proxy, or if you are without Internet connection.

3.x license holders:

If you are a 3.x license owner, you will need to contact us directly here and provide your serial number.

More Information

Each STANDARD Unity license allows a single person to use Unity on TWO machines that they have exclusive use of.

Each EDUCATIONAL Unity license allows a single person to use Unity on ONE machines that they have exclusive use of.

To manage or reassign seats of a license on our website, please see this article.

 

 

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8 Comments

  • 0
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    Matey Nenov

    Doesn't work for the new subscriptions. The linked article is also useless...

    Edited by Matey Nenov
  • 1
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    Richard Michalka

    This is useless and they send you here... You cannot deactivate a licence for your own account online, which is really not helpful. Have to email support.

  • 0
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    Madrugat

    This article is useless. Also the managing platforms lacks of basic functionality

  • 0
    Avatar
    Bronte

    Hi All. Thanks for your feedback.

    The relevance of these solutions depend on the type of license you own!

    Unfortunately, you are correct and the activation's on a new subscription cannot currently be returned online via your Unity account.

    As stated in the article, if you have access to the machine, activation's can be return via the Unity Editor, by following the below instructions:

    1. Open Unity
    2. Click “Unity” (or Windows user click “Help”)
    3. Click "Manage License..."
    4. Click "Return License"

     

    If you do not have access to the machine however, or your machine has been updated or crashed, please let our support team know on 'support@unity3d.com' and they will help you to return your activation's!

    Edited by Bronte
  • 0
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    Jindřich Regál

    Is it possible to return my license? I had to reinstall Unity after warranty repair of my machine (so I wasn't able to return license manually), but Unity says that a reached max. limit of activations. It's weird that unity doesn't recognize same hardware when I try to reactivate. Or is there some other problem? I sent a request yesterday, but no response. It will be very nice if I can work instead of looking to my inbox if you decide to repair my subscribe or not :-(...

    Thanks for any kind of response.....................

  • 0
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    Bronte

    Hi Jindrich,

    Looking at your account, I can see that your issue was resolved by our Customer Services team on Monday! The response time for these support requests can sometimes be between 3-5 days :)

  • 0
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    Jindřich Regál

    Hi Bronte,

    yes, since Monady I am working hard every day to catch up our delay in development (which is in fact a couple of years :D). Good side of this delay is that mobile game top charts in 2017 will include a really original and kick ass looking title :-).

    Unity is the best software ever exept licensing system :D. 

  • 0
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    Bronte

    Hi Jindrich,

    Good to hear you are up and running again! Good luck with your new kick ass title! :)

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