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I cannot redeem my voucher

Symptoms

  • I received a voucher/ discount coupon from Unity, for example Essentials Pack or a license trial
  • I follow the link in my email to redeem the voucher, but then get an error, for example "code invalid"
  • My voucher does not work.

Cause

If the billing information in your Unity Organization is not fully filled out, the voucher cannot be added to your account.

Resolution

Ensure your billing information is filled out and up to date and attempt to redeem the voucher again.

If you still have difficulty, send us the details and the voucher code so that we can investigate.

More Information

See this article for how to update your billing details.

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