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My Credit Card was not accepted on the Asset Store. How can I make a payment?

Symptoms

  • I am attempting to purchase an asset on the Asset Store but my card is being declined.
  • I would like to buy an asset, but I am getting an error message and cannot complete the purchase.

Cause

Sometimes, transactions can fail during the purchasing process. This can be frustrating when you want to purchase something at a certain time. This transaction failure can be for a variety of reasons, however, it may be that you receive a 'declined' message, even though you are certain that your card should be available for use.

Resolution

If you are having problems purchasing an asset on the Asset Store, firstly, check that the billing details listed on your Unity account, match those of you Credit Card. This includes your address, postal/zip code and country.

Also make sure that there is nothing blocking the purchase on your own machine set up.

If you are still having problems after attempting the above, try using PayPal as an alternative payment method. This can often be a successful and easy payment form to use. Alipay is also an option for users based in China.

More information

If you continue to have issues purchasing on the Asset Store, please contact us.

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10 Comments

  • 0
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    Derek Sparks

    I am still having issues with my card which is saying fraud suspicion. What can I do to resolve this?

  • 0
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    Lily

    Hey Derek.

    I can see you created a support ticket and I replied to it this morning! Please look in your emails for further inf and hopefully the further information helps :)

    Edited by Lily
  • 0
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    Matthew Sloan

     

    problem solved

    Edited by Matthew Sloan
  • 0
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    Brian Clear

    for future reference. Just had this issue. I had a VPN on my mac. Even though it was set to UK transaction was refused. Monzo card and Paypal/Barclays. Turned VPN off and it worked.

     

  • 0
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    Casey Fitzgerald

    Transaction failed twice, checked everything and info is good. Super confused and stressing because the sale is ending and the discount are a huge motivator on the purchase as a first time user. While following up on trying to resolve the issue I find out from my bank I have been double charged even though the Unity Store declined the transaction and the resubmit. Super frustrated, confused and now have an uncomfortable amount of money tied up. Kinda regretting deciding to go the Unity route atm with this being part of my first day of experience.

  • 0
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    Hazel

    Hi Muhammad Adnan Khalid,

    I see that you have send in a ticket to our Support email and I have replied to you with regards to the payment issue for your purchase.

    You can check your email for the reply.

  • 0
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    Okba Gherbi

    I used Paypal , still not accepting my payment !

    error 108.
    any ideas ?

  • 0
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    James Newman

    I bought an asset but had my VPN on, as Brian Clear said this does not work and I got an error. The problem I'm having though is the money is gone from my bank account.

    I opened a support ticket last night, no reply back yet.

    Have I screwed myself or is this salvageable, preferably before the deadline of the black friday sale?

  • 0
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    Hazel

    Hi all,

    My apologies for the inconvenience caused.

    If your internet is contacted to VPN or firewall, please disconnect and try to purchase the asset again.

    Just to make you aware, every time you make an purchase you are emailed a Unity Invoice. If, however, you didn't receive an Invoice from Unity, it's highly unlikely we have actually charged you. Sometimes, the amount is held before the transaction is confirmed. This means that the money is essentially in limbo.

    Please contact the card company/Paypal to find out the reason why the transactions fail. Sometimes, it can be something blocking the card from using it on Unity.

  • 0
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    eric ruhlman

    I tried to purchase 2 asset packs and was declined. My card company said that it was run through twice. It said the first once was successful and the second was declined but it is still showing pending on my credit card statement and i haven't received the assets in "My Assets" page. How do i receive these assets or clear the charge from my card?

    the error message stated:

    Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank.

    When contacting support, please include the following information(show):

    Path: https://pay.unity.com/asv2/checkout?orderId=20066281606731
    Request ID: 5768c71b-9fa3-415f-a390-74929fe94a4d

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