Follow

My Credit Card was not accepted on the Asset Store. How can I make a payment?

Symptoms

  • I am attempting to purchase an asset on the Asset Store but my card is being declined.
  • I would like to buy an asset, but I am getting an error message and cannot complete the purchase.

Cause

Sometimes, transactions can fail during the purchasing process. This can be frustrating when you want to purchase something at a certain time. This transaction failure can be for a variety of reasons, however, it may be that you recieve a 'declined' message, even though you are certain that your card should be avaliable for use.

Resolution

If you are having problems purchasing an asset on the Asset Store, firstly, check that the billing details listed on your Unity account, match those of you Credit Card. This includes your address, postal/zip code and country.

Also make sure that there is nothing blocking the purchase on your own machine set up.

If you are still having problems after attempting the above, try using PayPal as an alternative payment method. This can often be a successful and easy payment form to use!

More information

If you continue to have issues purchasing on the Asset Store, please contact us.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

3 Comments

  • 0
    Avatar
    Derek Sparks

    I am still having issues with my card which is saying fraud suspicion. What can I do to resolve this?

  • 0
    Avatar
    Bronte

    Hey Derek.

    I can see you created a support ticket and I replied to it this morning! Please look in your emails for further inf and hopefully the further information helps :)

    Edited by Bronte
  • 0
    Avatar
    Mattgsloan

     

    problem solved

    Edited by Mattgsloan
Please sign in to leave a comment.