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My Credit Card was not accepted on the Asset Store. How can I make a payment?

Symptoms

  • I am attempting to purchase an asset on the Asset Store but my card is being declined.
  • I would like to buy an asset, but I am getting an error message and cannot complete the purchase.

Cause

Sometimes, transactions can fail during the purchasing process. This can be frustrating when you want to purchase something at a certain time. This transaction failure can be for a variety of reasons, however, it may be that you receive a 'declined' message, even though you are certain that your card should be available for use.

Resolution

If you are having problems purchasing an asset on the Asset Store, firstly, check that the billing details listed on your Unity account, match those of you Credit Card. This includes your address, postal/zip code and country.

Also make sure that there is nothing blocking the purchase on your own machine set up.

If you are still having problems after attempting the above, try using PayPal as an alternative payment method. This can often be a successful and easy payment form to use. Alipay is also an option for users based in China.

More information

If you continue to have issues purchasing on the Asset Store, please contact us.

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17 Comments

  • 0
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    Derek Sparks

    I am still having issues with my card which is saying fraud suspicion. What can I do to resolve this?

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    Lily

    Hey Derek.

    I can see you created a support ticket and I replied to it this morning! Please look in your emails for further inf and hopefully the further information helps :)

    Edited by Lily
  • 0
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    Matthew Sloan

     

    problem solved

    Edited by Matthew Sloan
  • 0
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    Brian Clear

    for future reference. Just had this issue. I had a VPN on my mac. Even though it was set to UK transaction was refused. Monzo card and Paypal/Barclays. Turned VPN off and it worked.

     

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    Casey Fitzgerald

    Transaction failed twice, checked everything and info is good. Super confused and stressing because the sale is ending and the discount are a huge motivator on the purchase as a first time user. While following up on trying to resolve the issue I find out from my bank I have been double charged even though the Unity Store declined the transaction and the resubmit. Super frustrated, confused and now have an uncomfortable amount of money tied up. Kinda regretting deciding to go the Unity route atm with this being part of my first day of experience.

  • 0
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    Hazel

    Hi Muhammad Adnan Khalid,

    I see that you have send in a ticket to our Support email and I have replied to you with regards to the payment issue for your purchase.

    You can check your email for the reply.

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    Okba Gherbi

    I used Paypal , still not accepting my payment !

    error 108.
    any ideas ?

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    James Newman

    I bought an asset but had my VPN on, as Brian Clear said this does not work and I got an error. The problem I'm having though is the money is gone from my bank account.

    I opened a support ticket last night, no reply back yet.

    Have I screwed myself or is this salvageable, preferably before the deadline of the black friday sale?

  • 0
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    Hazel

    Hi all,

    My apologies for the inconvenience caused.

    If your internet is contacted to VPN or firewall, please disconnect and try to purchase the asset again.

    Just to make you aware, every time you make an purchase you are emailed a Unity Invoice. If, however, you didn't receive an Invoice from Unity, it's highly unlikely we have actually charged you. Sometimes, the amount is held before the transaction is confirmed. This means that the money is essentially in limbo.

    Please contact the card company/Paypal to find out the reason why the transactions fail. Sometimes, it can be something blocking the card from using it on Unity.

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    eric ruhlman

    I tried to purchase 2 asset packs and was declined. My card company said that it was run through twice. It said the first once was successful and the second was declined but it is still showing pending on my credit card statement and i haven't received the assets in "My Assets" page. How do i receive these assets or clear the charge from my card?

    the error message stated:

    Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank.

    When contacting support, please include the following information(show):

    Path: https://pay.unity.com/asv2/checkout?orderId=20066281606731
    Request ID: 5768c71b-9fa3-415f-a390-74929fe94a4d

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    Unity AJ_KR

    Hi Eric, 

    Thanks for the comment, 

    I've checked that you were able to purchase the asset successfully after then. It seems like your payment transaction failed to be charged due to risk rejected error that can be caused by VPN or Proxy setup. 

    Please reach out to us anytime if you need any further assistance later.

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    Diwan El

    I made several attempts over the Black Friday deal period to make a $160+ purchase. That's now costing around $288.

    I have checked with the bank and they confirmed that there was enough funds to cover the transaction and also that it was not declined on their end.

    It is EXTREMELY difficult to find a contact number for unity 3d. This Black Friday purchase was on the table for a limited time and I was not able to proceed.

    I would like help in this matter in 2 areas. 1. An actual contact number to unity to handle purchase issues like this in the future and 2. The discounted price of my cart during the Black Friday period that your system refused to except (if possible).

    I have not changed the items in my cart to make it easier for a possible solution to be achieved.

    Thank you for your time.

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    Paul Mekler

    My company has a strict policy against credit card purchases and prefers to have an invoice created prior to making a payment. What do you recommend? Are there 3rd party resellers we can go through? We're looking to get 3 annual licenses for Unity Pro + Pixyz plugin.

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    Unity AJ_KR

    Hi Paul, 

    If you need to purchase the licenses through via 3rd party re-sellers ,you can reach out to our sales team via the below contact us form (selecting the sales option). This will go to the sales representative for your specific region:

    https://unity3d.com/contact/get-in-touch

    I hope it helps.

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    cameron bowen

    Hey Guys,

    I've created a support ticket #761569.  I'm experiencing the same problems as everyone else, I keep getting the error

    "Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank."

    I've been charged 4 or 5 times just to have the funds reverted and the asset will never show up in my account. 

    I've tried everything, disabled my vpn, tried paypal, talked to my bank. But my bank said they've let all the transactions go through and you guys keep canceling it for some reason.  Is there anything I can do to resolve the issue? I'm on a tight schedule. Thanks so much for your help! 

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    Unity AJ_KR

    Hi Cameron, 

    Thanks for the comment. 

    I apologies for the inconvenience you have experienced due to payment failure issue.

    We will look into your ticket :  #761569 soon. 

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    cameron bowen

    To anyone whos getting this error:

    "Unfortunately, we are unable to process your transaction at this time. Please double check your billing details, try a new credit card, or contact your bank."

    Unity explained to me all my purchases were getting declined due to suspected fraud, possibly my IP address is flagged for some reason. Anyway just use a different computer in your house, I ended up using my phone and now I can buy stuff again! Hope this helps someone! :)

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