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How do I change the Owner of my Organization?

Symptoms:

  • I wish to leave an Organization I am in and want to give ownership to another user
  • I wish to become the Organization owner 

Cause:

Owners have additional management rights, in contrast to other Organization roles. For example, they can access invoices and billing information.

Resolution:

There are two ways you can change the owner of an Organization:

If the current Owner still has access to the account

  1. Sign into your account. 
  2. Click "Organizations" to the left of the screen
  3. Click the Organization you would like to make the change to
  4. Click "Members & Groups"
  5. Click the pencil icon to the right of the user you want to edit
  6. Click the drop down menu under “Organization Role” and choose "Owner" to give them all permissions
  7. Click the green “Save” button
  8. The new Owner will have full access and be able to remove the previous Owner from the Organization or downgrade their access. 

If you’re not able to remove the previous Owner of the Organization, please submit a support request.

If the person you want to be the Owner is not in the Organization, please see this article.

If the Owner of the Organization has left

Please submit a support request including all of the associated account details.

More information:

What can Owners, Managers and Users do?

How to leave a Unity Organization

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2 Comments

  • 0
    Avatar
    Bart Heijltjes

    I'm unable to remove the previous 'owner' (actually just the person who set up the account).
    Error reads "Member is an admin responsible for subscription payments and therefore cannot be removed from this organization." This is not true (payments are charged to my personal credit card).

    The dropdown for changing role is also greyed out and the "Organization Details" only displays one owner (the one I'm trying to remove) though there are three accounts with owner permission.

  • 0
    Avatar
    Derek

    Hi Bart, 

    It was good talking to you on Friday via our chat support. Thank you for your feedback. 

    I would just like to respond here anyway for the benefit of anyone else who runs into the same issue. 

    Even though you are the user who is being billed for the license. The "accounts billable user" Was set in our system to another user on your organization. That is the reason why you couldn't remove him from your organization.

    To have this changed. The account that you would like to be the owner needs to have a valid payment method attached. Once this is done, you can contact us at support@unity3d.com

    We will have this changed for you. At which point you can remove the other user.

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