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How can I pay off the rest of my online subscription contract?

Symptoms

  • I purchased a subscription on a monthly payment plan
  • I want to pay off the rest of my 12 month contract in one now, rather than being charged each month

Cause

We have two options at check-out - monthly and prepaid, but if circumstances change, you may wish to switch plans.

 

Resolution

Follow these steps to pay off the amount remaining on your contract:

  1. Sign in here if you are the Owner of the Organization that the seat(s) are attached to
  2. Go to the "Organizations" tab and select the subscription that you want to pay off
  3. On the next page, select the "Cog" icon to manage the subscription Screen_Shot_2017-04-27_at_12.35.38.png
  4. Find the "Subscription progress" blue bar and press the "Pay for remaining period" button.Screen_Shot_2017-04-27_at_12.36.46.png
  5. You will see a page that confirms the amount owed to pay for the rest of your commitment period and the card details for your payment card. If all is well, hit the "Confirm" button to proceed.

More Information

If you reach step 5 above and see that the payment card is not correct, see this article for guidance on how to change your billing details.

 

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